Last Updated: 15 June 2026

At FeedbackNova (“FeedbackNova”, “we”, “us”, or “our”), a product of Billion Ventures LLC, we strive to provide a valuable service that helps businesses collect and manage customer feedback effectively.

This Refund Policy explains when and how refunds may be requested for purchases made through FeedbackNova.com.

1. Eligibility for Refunds

We offer a 7-day, no-questions-asked refund policy for all new purchases.

Refund requests must be submitted within seven (7) calendar days of the original purchase date.

Once the 7-day refund period has expired, payments become non-refundable.

2. How to Request a Refund

To request a refund, please contact our support team through:

https://feedbacknova.com/contact/

Please include:

• The name associated with your account

• Your account email address

• The date of purchase or renewal

• Any relevant transaction details

Refund requests are typically reviewed and processed within 3–5 business days.

Approved refunds will be returned to the original payment method used for the purchase.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

3. Exceptions

Refunds may be denied in the following situations:

• The refund request is submitted after the applicable 7-day refund period.

• The account is involved in fraudulent activity, abuse, or misuse of the Service.

• The account has violated our Terms of Service.

• A chargeback has already been initiated through the payment provider.

We reserve the right to investigate refund requests and prevent abuse of this policy.

4. Account Cancellation

You may cancel your subscription at any time.

Cancellation stops future recurring charges but does not automatically generate a refund for previously paid subscription periods.

Any eligible refund must still be requested within the applicable refund window described above.

5. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective immediately upon posting the updated version on FeedbackNova.com. Continued use of the Service after such changes constitutes acceptance of the revised policy.

FeedbackNova is operated by Billion Ventures LLC, Wyoming, United States.